Include the type of device and a brief description of the issue. Avoid sending passwords, payment-card details or other sensitive credentials.
Before remote support
Only begin a remote-support session after you have intentionally contacted Byte Assist and understand what access is being requested. Never share account passwords or one-time verification codes unless a legitimate service explicitly requires you to enter them yourself.
On-site requests
On-site assistance is limited to eligible requests and depends on location and availability. Contact Byte Assist to confirm whether your request can be served on-site.